As a small family business we are driven by a set of fundamental values that we want to share with you. company is driven by two key values.
We're small and we're happy about it. We have no intention is becoming huge and putting profits before our friends in the hobby. We want you to know that you're buying from hobbyist first and a business second.
First, a passion for keeping healthy and natural reefs. We work hard to provide the absolute best quality and densest pods at a reasonable price-because let’s be honest…reefing ain’t cheap!
Your tank can survive without our products but if you’re interested in providing the most natural enviroment and nutrient rich feeds for the specimens you love then you should shop our store.
EXCELLENT CUSTOMER SERVICE
Second, we are committed to excellent customer service. We strive to be accessible, honest and friendly. We are not a big box store. We want to know every one of our customers. Each box that is shipped is packaged by us- Josh or Cassity. We take care to ensure your order arrives in a timely fashion and in the best condition. When customers place a last minute order, when possible we personally rush to get it out the door and onto the USPS or FedEx truck! We also want you to know we have your back; you can send us a message and we will personally get back to you. This hobby is complex so we want to make sure that if you have a question-we get you an answer asap.
As mentioned we're small but we strive to ensure that your messages, concerns are answered in a timely fashion. With that said we usually respond right away or within a couple of hours if it's late at night.