It's really that simple, we'll take care of all the details in order to make sure your purchase is enjoyable and stress-free. In the rare case that something arrives not alive we've got your back. You will not be responsible for any portion of the replacement, it's just not right. We take a lot of pride in ensuring everything arrives in tip-top shape.
To be covered under our live arrival guarantee policy.
If any items in your purchase from us fail to arrive alive you must inform us by email within 8 hours of arrival. Each item must be unopened and a photo along with proof of purchase must be submitted.