We process orders Monday through Wednesday. In addition orders are shipped via FedEx though various services; FedEx Overnight, Fedex 2 Day Shipping, and Fedex Home Delivery or Ground for commercial addresses.
I received 93 grams of Gracilaria, water and plastic packaging. My order called for 114 grams of Gracilaria, excluding water and plastic packaging. - Looks like i was shorted approximately 30 grams of Gracilaria The Gracilaria received arrived healthy, with a deep red color. The ISO plankton i also ordered arrived as a dense golden culture in good condition.
Howdy Lawrence! We weigh it as soon as we pull it out of the tank and remove as much water as we can, and compensate with some extra macroalgae. Wet weight can be a little tricky. In this case, it seems there was more water on this macro than usual. Reach out to us to schedule a replacement delivery.